FAQs

Q: Why should I use Taproot IT?
A: Taproot IT delivers consistent and reliable results that you can count on. Our extensive knowledge combined with our friendly staff make for an ideal support solution to any small/medium sized business. Our goal is to work with you to identify potential problems before they occur in order to prevent any unnecessary downtime.

Q: Why remote support?
A: Our remote control support solution allows a technician to connect to your computer immediately rather than having to wait for someone to be onsite to troubleshoot an issue. You can even see the mouse move right on your screen while they diagnose and resolve your issue! Information is gathered and a resolution path is followed in order to ensure a quick and complete fix. Most issues can be solved remotely over the internet, but there will be cases in which they cannot. In these cases a technician will be dispatched to resolve the issue.

Q: What computing platforms do you support?
A: We support most of the computing platforms used in small businesses offices including: Windows (desktop and server versions) and Macintosh (OS 7 - 10.x).

Q: What is your definition of small business? Is my business too small? Is my business too large?
A: Taproot IT focuses on businesses that have 2 to 199 computers per office or location including servers.

At some point a business owner will be face with a trying technology dilemma. As long as computers are used in the workplace, IT services will need to be rendered.

Most small businesses do not need a full-time, in-house IT professional. However, they do need a wide range of technology expertise that no single in-house person or small staff is to accommodate. For those companies, using a reliable, skilled IT services partner like Taproot IT is the right business choice. Contact us today to discuss your business technology support requirements.

Q: Can you evaluate my business for HIPPA, PCI, and ISO 27001 compliency?
A: Yes, we can do a complete overhaul of your security practices or we can simply make changes as needed to make sure you are secure and complient.

Q: Why can’t I find any pricing on your website?
A: Taproot IT does not publish pricing because each of our refresh solutions is tailored to the specific needs of your business. However, our sales consultants can provide you with a detailed quote after reviewing your company’s needs and requirements so that an informed business decision can be made.

Q: What response times does your company do once we call or e-mail you via your website, for help?
A: The response time varies on your agreement... immediate response time for help desk services. On-site support services range from 2hr, 4hr, 6hr call to repair, next day, 5 days a week, 7 days a week.